The COVID-19 pandemic has both created and exacerbated a series of cascading and interrelated crises whose impacts continue to reverberate. From the immediate effects on people's health to the pressures on healthcare systems and mass unemployment, millions of people are suffering. For many of us who work in the digital technology industry, our first impulse may be to devise technological solutions to what we perceive as the most urgent problems when faced by crises such as these. Although the desire to put our expertise to good use is laudable, technological solutions that fail to consider broader social, political, and economic contexts can have unintended consequences, undermining their efficacy and even harming the very communities that they are intended to help.10 To ensure our contributions achieve their intended results without causing inadvertent harm, we must think carefully about which projects we work on, how we should go about working on them, and with whom such work should be done.

Mary L. Gray is a Senior Principal Researcher at Microsoft Research as well as an E.J. Safra Center for Ethics Fellow and Berkman Klein Center for Internet and Society Faculty Affiliate at Harvard University. Mary also maintains a faculty position in the School of Informatics, Computing, and Engineering with affiliations in Anthropology and Gender Studies at Indiana University. Mary, an anthropologist and media scholar by training, focuses on how everyday uses of technologies transform people's lives. Mary is the author, with computer scientist Siddharth Suri, of Ghost Work: How to Stop Silicon Valley from Building a New Global Underclass published by Houghton Mifflin Harcourt in 2019. It was named a Financial Times' Critic's Pick and awarded the McGannon Center for Communication Research Book Prize in 2019.